Air-Art Heating & Air Conditioning

Contacts

Address:
1407 Almond Street, Chico, CA 95928
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Website:
airartco.com

Phone number:
+1 530-895-1420

Categories:
Establishment   General contractor   Home goods store  

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Reviews about Air-Art Heating & Air Conditioning

• Chris Levangie

  Apr, 29 2018
  ★ ☆ ☆ ☆ ☆
  Good advertising, so I called Air Art first, Big mistake ! Perhaps on very simple issues they're OK, but have an issue that needs to be diagnosed...
  
  Furnace shutting down in the coldest week, Tech comes out, I tell him that the furnace won't stay lit. He cleans a sensor inside the unit, Charges me $170. and leaves. Same problem happens within 30 minutes of him leaving, so I call their office to request that he turn around, come back and look at it again. There office reschedules me for 4 day's later to have the tech come back (even though I was told it was fixed the first time)(all the while we have no heat) Insisting that the problem Must be a bad circuit board if it wasn't the sensor. (this is the second diagnosis). A few day's later the tech shows up with the replacement circuit board, slides it in (about 5 minutes) and fires it up.
  It's the same, the second diagnosis of the circuit board was clearly wrong as well. He then decided to check the incoming gas pressure (why that wasn't the first thing he checked during diagnosis #1, knowing the unit wouldn't stay lit, I don't know, laziness ?). Chris (the Tech) decided it must be the regulator at the propane tank after comparing the pressure at the furnace then checking at the tank). Chris (the tech) knew that he should have caught that on the first visit, and knew he shouldn't charge me for the return visit, and just slipped away, with no invoice given. A week later I get an invoice in the mail from Air Art for an additional $154.00 for the second trip, (despite the fact that he misdiagnosed the problem THREE separate times, never did fix it, and left me to freeze because of their incompetence)
  I called and spoke with Chuck Pugh (mgr./owner) and told him he was crazy if he thought I was going to pay him for additional incompetence after some very unpleasant words, Chuck agreed to cancel the second bill. Turns out even his last diagnosis was wrong, I called our propane company out, they were there next day, took about 10 minutes to check the pressures at the unit and at the tank (just like Air Art) and decided it was not the regulator ! YA ! finally the correct diagnosis. Turns out it was a broken gas line in the ground that was restricting the gas flow.
  
  In the future I'll be using a company that will actually take the time to diagnose the issue and correctly fix it rather that bumbling around as to what's wrong and charging me to do it.
• Heidi Winslow

  Jan, 20 2018
  ★ ★ ★ ★ ★
  I have used Air Art multiple times for both business and personal reasons. As a real estate agent, my clients often need HVAC inspections and I never trust anyone but Air Art. They are honest and knowledgeable and trustworthy. Their employees are respectful, clean and courteous. When it came time to build our home, I called Air Art and no one else. Do not hesitate to call, they are the best in Butte County.

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