Staples

Contacts

Price level:
Moderately

Address:
2019 Forest Avenue, Chico, CA 95928
Get directions

Website:
stores.staples.com

Phone number:
+1 530-343-8080

Categories:
Establishment   Home goods store   Electronics store   Furniture store  

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Reviews about Staples

• Matt M

  Apr, 29 2018
  ★ ★ ☆ ☆ ☆
  I just went in here yesterday to pick up a laser printer that I purchased online. This process was easy, and the price was good, which is the reason for the 1st star. The sales associate offered to wheel it out to my car on a dolly, 2nd star.
  
  Now onto why there are only 2 stars...when I picked up the printer, there was a black toner cartridge sitting on top of the printer box, and I asked if that came with the printer or something and he said "No, but we recommend getting at least a black toner cartridge because the cartridges that come with the printer are only for calibration". This is not true, the provided black cartridge has a 1,400 page yield, and the color cartridges 700, which will last my family over 6 months. Then I told him "That's alright, I'm just going to buy some generic ones online", he replied "Are you sure? If you buy aftermarket toner it voids your warranty." This is also not true, the Magnusson Moss Warranty Act of 1975 makes such conditional warranties illegal. I'm not sure if he was trying to deceive me or if he was just misinformed, but I told him this was not true, and was, in fact, illegal and he didn't say anything. (I read the Canon warranty later, and confirmed that use of aftermarket toner DOES NOT void the warranty). He then asked if I wanted to buy an extended warranty, I said "No, thanks" and he quickly replied "Are you sure?"...man, I felt like he was holding the printer hostage. "No, I don't want the extended warranty". I was tempted to just return the printer and go get it somewhere else. I will never understand the logic of the hard sell; you try so hard to make one sale today at the risk of losing sales in the future. In this case, they didn't make the sale, AND they lost my business. I won't be back to the Chico Staples.

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